Terms and Conditions - Online Store


We make the tools for your consistency in trading

GENERAL TERMS AND CONDITIONS
Please find hereafter our general terms and conditions. By purchasing a product of us, Customer accepts all terms and conditions, with no exception.


30 days money back guarantee

30 day money back guarantee

All customers from our online store are protected with a 30-day money back guarantee.

The guarantee applies to customers who have problems within the 30 days of their purchase to install and/or have product working.

To benefit from this guarantee customers must:

  • have completed their purchase in our online store,
  • follow installation instructions from the product download page,
  • contact our support (support@orderflow-trader.com) as soon as they have a problem they cannot solve,
  • follow instructions on how to get support from the product download page,
  • send the information required from support so that we can assist them,
  • follow at any time instructions given by support.
Customers who strictly follow the rules above will get refund automatically if support is not able to solve the case. Customers shall not put a dispute with the payment processor. Customers who put a dispute with payment processor will not be able to buy from our online store anymore nor get support from us.


1 Month trial


Customers who are not quite decided to buy the lifetime version of the product can buy a 1 Month trial so that they can confirm the product meets their criteria before buying the lifetime version.

The 30 days money back guarantee applies to the 1 Month trial versions of the products (please refer to the terms and conditions specified in the corresponding section above).

Since this is a trial version, customer must accept the risk that the product might not meet his criteria, or the product might be different than he thought it was. Customer accepts that he will not get refund for a trial version.

After the 1 month trial, customer can buy another trial version (no auto renewal, no subscription) if he needs more time to confirm before buying the lifetime version. In this case, same conditions apply as for the first trial version purchase.


Trading platforms limitations


The products only work for the platform they were designed for. Please read specifications of product before placing any order. For instance, a product designed for Metatrader 4 will NOT work with TradingView, cTrader, NinjaTrader or any other platform.

The product should be working with any broker using the correct trading platform.

The products designed for Metatrader only work for Windows platform with the use of a pc computer. Android version or Web version of Metatrader do not support custom indicators or expert advisors (robots). This is a general rule of Metatrader. Nothing specific to us.

Unless the product is designed for TradingView platform, it will NOT work with Android, iPhone, tablets, etc... The Metatrader products are designed to work only with 32-bits and 64-bits Windows Metatrader versions, on a Windows computer.

Regarding users who have Mac computers, the installation process for Mac is the same as for Windows Metatrader platform. Beware that user support for Mac specifics is out of the scope of our support service. We are not Mac specialists and cannot assist customers for Mac specific problems.


Products updates

Customers can receive all products updates for the life of their products with no extra charge. All updates and enhancements of the product for FREE.

Products updates are available in the product download page (see purchase confirmation email received from us). Please follow instructions given in this page for update of your product.


Customer support

We give FREE email support to all customers of our online store. To be able to give support we need basic information about the case.

We can only assist customers who send us all requested information. We need that information to resolve the case. Without all pieces of information requested by support it will take more time to resolve the case. Eventually, we will not be able to resolve the case because of missing information.

We do our best to solve all cases very fast. Customer must collaborate with our support team and must strictly provide information as requested.

Customer must follow directions given in the product download page about how to get support from us (see purchase confirmation email received from us).

If customer does not send requested information, or does not follow instructions of support, customer will be held for responsible of the situation and will not be able to claim for refund.

Customers who open dispute with PayPal (or any other payment processor) will lose benefit of accessing our support. Customers who have questions or any problem must contact our support team and try to find a solution to solve the problem.

Support can be contacted over email: support@orderflow-trader.com
Our support is available Monday to Sunday, 7 days per week.
From 07:00 AM to 07:00 PM GMT-4
Customers can expect their requests to be processed within 3 hours, during our working hours.
During the weekend the processing time might be higher.


Used digital products


Since the indicators and expert advisors are digital products we cannot refund purchase.

Once product has been activated by user, the product is considered as used and therefore there is no way to ask for refund for an already used product.


Product not as described


All customers have the opportunity to test products (1 month trial) prior to purchase and hence cannot pretend after purchase that the product is not as described.

No refund will be accepted from customers saying that the product is not as described.


Refund policy


In case we decide to refund a product in favor of the customer, administrative and transactions fees (like bank procesing fees, card processor fees, transfer fees, network fees and others) may be deducted from the original price.

A fee for the use of the product since date of purchase, based on the monthly trial price will be deducted from the price of the product. This fee will be calculated month by month. Each fraction of month will be charged as a full month.

An additional administrative processing fee of 10 USD will be charged for any refund.

Customer understands and accepts conditions for the refund policy.


Privacy protection policy


Our entity maintains the minimum required information about its customers (name, email, list of purchases). This information is kept confidential and is only used for the processing of orders received and customer support.

This information is not shared with any third party.

Unless we receive a decision of Justice coming from our entity jurisdiction requiring communication of information, no information will be given to third parties.


Spam protection policy


We might send information to our customers about new products, products enhancements, special offers and others.

When this communication is sent over email then the email contains a link so that customer can unsubscribe and not receive further information letters from us.

Emails sent for the necessity of orders processing are not part of this anti-spam policy. Emails sent for the necessity of orders processing will always be sent to customer even if customer requested to not receive information letters from us. Emails sent for the necessity of orders processing will always be sent without explicit consent of customer since these emails are required for delivery of product and support operations. The purchase of our products delivered as digital products suppose implicit acceptance of product delivery and support over email.


Risk disclosure


Futures and forex trading contains substantial risk and is not for every investor. An investor could potentially lose all or more than the initial investment. Risk capital is money that can be lost without jeopardizing ones’ financial security or life style. Only risk capital should be used for trading and only those with sufficient risk capital should consider trading. Past performance is not necessarily indicative of future results.


Hypothetical Performance Disclosure


Hypothetical performance results have many inherent limitations, some of which are described below. no representation is being made that any account will or is likely to achieve profits or losses similar to those shown; in fact, there are frequently sharp differences between hypothetical performance results and the actual results subsequently achieved by any particular trading program. One of the limitations of hypothetical performance results is that they are generally prepared with the benefit of hindsight. In addition, hypothetical trading does not involve financial risk, and no hypothetical trading record can completely account for the impact of financial risk of actual trading. for example, the ability to withstand losses or to adhere to a particular trading program in spite of trading losses are material points which can also adversely affect actual trading results. There are numerous other factors related to the markets in general or to the implementation of any specific trading program which cannot be fully accounted for in the preparation of hypothetical performance results and all which can adversely affect trading results.


Legal entity


ITC USA LLC
2915 Ogletown Road
NEWARK, DE 19713
UNITED STATES OF AMERICA


ITC USA is a Limited Liability Company (LLC) organized under the Laws of The State of Delaware, United States of America.
File number: 3656750
Federal Tax Id: 32-0637127


For any inquiry or order please feel free to contact us:

contact@orderflow-trader.com